Customer Service Representative

NEW OPPORTUNITY ️

Role: Customer Relationship Specialist

Location: Hainault, Essex

Requirements: Must have an understanding of Mortgages

Proper Recruitment are delighted to be working with a successful mortgage brokerage in Essex who are looking for a Customer Relationship Specialist to provide support to clients within a fast-paced and busy customer focused role. The ideal candidate will be confident, have enthusiasm, be a team player, have excellent communication skills and comfortable on the phone to clients. This vacancy is ideal for someone with background in the Property Industry, Estate Agency or Mortgage sector.

This is an office based role Monday - Friday during probation 3 months then will become Hybrid.

Responsibilities:

• Look after all thing's pre-application and post-completion.
• Help our customers be as prepared as possible, manage broker diaries and book in the appointments for new and existing customers.
• Contact and manage our customers through various channels, including our existing CRM systems, introducer networks & social media.
• Help progress our customers by providing exceptional customer service, nurturing and building relationships.
• Manage and prioritise multiple tasks and projects effectively.
• Ability to work across other business departments and assist with other tasks as required.

Requirements:

• Must have an understanding of mortgages and the application process.
• Being driven and self-motivated.
• Good telephone manner, strong relationship building and customer service skills.
• Ability to use your own initiative and problem solve quickly and efficiently.
• IT literate (MS Office, Excel and Outlook).
• Excellent written & verbal communication skills
• Positive & enthusiastic attitude with the ability to prioritise our customers needs and requirements at all times
• Well organised with excellent time keeping

Benefits:

• Pension
• Competitive Holiday Entitlement
• Hybrid Working After Passing Probation
• HR & Well Being Services
• Company Events
• Mentoring & Coaching

Salary:

• £26,000 - £28,000

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply.

Any enquiries can also be directed to or by phone -