Customer Service Representative - Full Time Days, Monday-Sunday: 07:00-18:00 (37.5 Hours)

Position Overview

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC , HSN , Ballard Designs , Frontgate , Garnet Hill and Grandin Road.

The Customer Service representative supports our Customer Care Team in Knowsley. This role is based in a contact centre and is critical in providing a welcoming and friendly voice to our customers.

Benefits include home office options, 30 days of annual leave, QVC bike leasing, a comprehensive health program, free parking and a subsidised cafeteria.

Hourly Pay: £13.81 per hour

Work Location: Work from home approach (Minimum of first 3 months working onsite). Your leader will discuss the best options together.

Contract: Permanent Full-time. Work Hours: On Call Monday - Sunday 07:00-18:00 with 2 weeks' notice of shift.

What You'll Do

In addition to providing a welcoming friendly voice of QVC, you will handle inbound customer calls, resolving customers' often complex enquiries while driving brand advocacy. You will work as part of a team to ensure overall success and meet individual performance targets. You will undergo a supportive onboarding experience of four weeks of training.

What You'll Bring

• Desire to deliver a first-class customer service experience.
• Experience interpreting and responding to customer questions.
• Experience using a computer is necessary.

Disability Confident Scheme

QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme ("DCS"). If you'd like to be considered under this scheme, please indicate this on the application form.

Benefits & Compensation

• Competitive compensation.
• Paid time off.
• Employee assistance program.
• Parental leave.
• Paid volunteer hours.
• Amazing company discounts.

In our US market, you can also expect health care benefits starting on day1, 401(k) and tuition reimbursement benefits.

Equal Opportunity & Inclusion

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. QVC Group is a barrier free employment process and is an equal opportunity employer. If you need reasonable accommodations/support throughout, please contact for assistance.

Salary ranges are general guidelines only, actual salaries will vary based on classification and location and business conditions.