Customer Service Representative - Full Time Evenings, Monday-Sunday: 15:00-23:00 (37.5 Hours)

About the Role

Customer Service Representative supports the Customer Care Team in Knowsley, providing high quality customer service via inbound calls.

Location & Working Mode

Work from home approach (minimum first 3 months on site). Combination of home and office based working under discussion.

Contract & Schedule

Permanent Full time contract, on call evenings Monday Sunday: 15 00, with 2 week notice of shift.

Responsibilities

• Provide welcoming friendly voice and deliver world class customer service.
• Resolve complex customer enquiries and drive brand advocacy.
• Work as part of a team to meet overall and individual performance targets.
• Participate in a four week onboarding and training programme.

Qualifications

• Desire to deliver first class customer service experience.
• Experience interpreting and responding to customer questions.
• Proficient with computer usage.

Benefits

• Hourly pay £13.81 per hour.
• Competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours.
• Home office options, 30 days annual leave, QVC bike leasing, comprehensive health program, free parking, subsidised cafeteria.

Diversity & Inclusion

QVC UK is a level3 accredited employer and operates a Disability Confident Scheme. As an equal opportunity employer, QVC Group provides an inclusive workplace and barrier free employment process.

Company Context

QVC Group, Inc. is a Fortune500 company operating six leading retail brands.