Customer Service Officer- Customer Experience Hub

Customer Service Officer - Customer Experience Hub Organisation

Stockport Homes

Job Description

Permanent, Full time (37 hours, Mon-Fri)

£26,403 - £28,142 per annum

We're looking for a customer-focused individual to join our busy Customer Experience Hub as a Customer Services Officer. You'll be the first point of contact, handling high volumes of calls and digital enquiries, providing advice on housing services such as repairs, tenancy and neighbourhood issues. You'll work in a fast-paced environment, delivering excellent service, resolving queries at first contact where possible, and supporting vulnerable customers with empathy.

About you

• Experience in a customer service or contact centre role
• Strong communication and problem-solving skills
• Able to manage high workloads and competing priorities
• Confident using IT systems
• Positive, resilient and customer-focused

What we offer

• Hybrid working (after probation)
• Generous annual leave and pension
• Health cash plan and retail discounts

Additional Information

The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.

The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.