Customer Service Officer- Customer Experience Hub
Posted 7 hours 53 minutes ago by Housing Diversity Network
Stockport Homes
Job DescriptionPermanent, Full time (37 hours, Mon-Fri)
£26,403 - £28,142 per annum
We're looking for a customer-focused individual to join our busy Customer Experience Hub as a Customer Services Officer. You'll be the first point of contact, handling high volumes of calls and digital enquiries, providing advice on housing services such as repairs, tenancy and neighbourhood issues. You'll work in a fast-paced environment, delivering excellent service, resolving queries at first contact where possible, and supporting vulnerable customers with empathy.
About you- Experience in a customer service or contact centre role
- Strong communication and problem-solving skills
- Able to manage high workloads and competing priorities
- Confident using IT systems
- Positive, resilient and customer-focused
- Hybrid working (after probation)
- Generous annual leave and pension
- Health cash plan and retail discounts
The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.
The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.