Customer Service Manager

Job Title: Customer Service & Sales ManagerLocation: Leeds (Hybrid - 4 days in office, 1 day WFH)Salary: £32,000 - £37,000 per annum (depending on experience)Inspire, Lead, and Make an ImpactConsortium Professional Recruitment are delighted to be partnering with a forward-thinking business on the appointment of a Customer Service & Sales Manager. This exciting opportunity offers the chance to play a vital role in shaping and growing a customer-centric team in a company that prides itself on sustainable design and an excellent customer experience.This is a brilliant role for someone who thrives in a hybrid customer service and sales environment, enjoys leading from the front, and is passionate about building teams that balance commercial performance with service excellence.The Opportunity:

• As a Customer Service Manager you'll play a key role in:
• Building and leading a motivated team of Customer Service & Sales Executives
• Creating a positive, high-performance culture with clear goals and coaching support
• Optimising workflows within Zendesk to enhance both service and sales processes
• Overseeing quoting activity and driving improvement in conversion rates
• Handling escalations and managing complex customer cases with professionalism
• Your work will directly contribute to the growth of the business through improved customer satisfaction and increased revenue from warm leads.

About You:

• We're looking for someone who can bring:
• Experience in leading customer service or sales support teams
• Confidence in supporting sales conversations and quote-based selling
• Strong knowledge of CRM or ticketing platforms such as Zendesk
• Excellent communication and problem-solving skills, with a hands-on approach
• A passion for building positive customer experiences and driving commercial outcomes
• Desirable: Background in a product-based or interiors business

The Benefits and Package:In return, you'll enjoy:£32,000 - £37,000 per annum (depending on experience)Hybrid working (4 days in office, 1 day WFH)Opportunity to shape and grow your own teamCollaborative working environment in a growing, design-led businessCommitment to employee wellbeing and team developmentHow to Apply:This exciting Customer Service & Sales Manager opportunity is being managed by Consortium Professional Recruitment, a trusted recruitment partner. If you're ready to take the next step in your career, we'd love to hear from you. Please apply with your CV attached.Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven't received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit consortiumrecruitment.co.uk