Customer Service Manager - 8 Month Contract

Customer Service Manager

8 Month Contract, starting May 2026. Location: Tunbridge Wells

Salary: £45,400 per annum + Excellent Benefits, generous holiday, pension, parking.

Hours: 35 hours a week - 9 5 pm Monday - Friday. Option for 1 day hybrid working following initial 3 month induction period.

Are you a dynamic leader with a passion for delivering exceptional customer service? Do you thrive in a fast paced environment and possess the ability to inspire and motivate a team?

Our client, based in Tunbridge Wells, is looking for an enthusiastic individual to join their vibrant and busy team for an exciting 8 month contract. If you're ready to make a significant impact and help our clients feel valued, this is the opportunity for you!

Responsibilities

• Lead and manage a dedicated team of customer service representatives.
• Plan, control, and train the Customer Services/Repairs Service Teams to meet performance targets for speed, efficiency, and quality.
• Maintain and develop internal customer relationships through regular meetings and a greater emphasis on challenging poor performance and embedding the Customer Experience Strategy.
• Ensure call monitoring is undertaken, and constructive feedback is given to staff for individual and team benefit.
• Review calls and through one to one interviews and appraisals, take action to ensure service standards, performance targets, and expected behaviours/values are embedded and reflected in the team's approach.
• Develop and implement effective customer service strategies that enhance the customer experience.
• Handle escalated customer enquiries and resolve issues with a positive and proactive approach.
• Monitor team performance and provide coaching and training to ensure high standards are met.
• Collaborate with various departments to improve processes and customer satisfaction.
• Analyse customer feedback and implement improvements based on insights.

Qualifications

• Proven experience in customer service management, preferably within the housing/repairs/property or service industry.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication skills, both verbal and written.
• A customer centric mindset with the ability to build rapport quickly.
• Proficiency in customer service software and Microsoft Office Suite.
• A positive attitude and a willingness to tackle challenges head on.

EEO Statement

Office Angels is an employment agency and business. We are an equal opportunities employer who puts expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.