Customer Service Executive

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health

• Flexibility in work schedule - 24 hour company will require overtime, holiday scheduling, and weekend shifts as necessary
• Most CS Representatives are assigned to work one weekend day as part of their shift
• Demonstrating professionalism on the phone and in the office
• Providing Excellent Customer Service to internal and external clients
• Working together as a team with all departments and offices
• Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations
• Complies with all appropriate policies, procedures, safety rules and regulations Performs related duties as assigned
• Assisting in the training of new employees
• Proficiency in World Courier systems (WorldSTAR, BioSTAR, OpSTAR, OptiView, etc.)
• A subject matter expert in 50+ WC operational SOP's
• A subject matter expert as it relates to temperature control and packaging
• A subject matter expert regarding import and export regulations
• Review Dangerous Goods shipments and ensure they are being prepared, handled, and shipped as per the regulations
• Reviewing and following Client SOP's for specific handling procedures
• Answering calls and email communications directed to the International Customer Service Department
• Entering all customer expectations into job file

• College education and /or industry experience preferred.
• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education. Normally requires zero (0) to two (2) years directly related experience.
• Strong customer service skills
• Experience in Logistics - is a nice to have
• Strong interpersonal skills, positive attitude & self-motivated
• Good decision making skills
• Good analytical skills
• Ability to communicate effectively both orally and in writing
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
• Familiarity with World Courier services and operations Strong organizational skills
• Attention to detail
• Basic knowledge of Microsoft Word, Excel and inventory management system
• Strong typing/data entry skills

Benefit offerings outside the US may vary by country and will be aligned to local market practice.

The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Salary: 28913 - 33044 EUR / YEAR

JBG81_AT