Customer Service Desk Agent Temporary

Our client is seeking a Temporary Customer Support - Service Desk Specialist (6 months) to support their EMEA operations. The role involves close collaboration with internal Service, Logistics, and Laboratory teams located in Eindhoven (Netherlands) and Norwich (UK).
What You'll Do:

• Process service and RMA (Return Material Authorization) requests accurately in the CRM system
• Create pickup labels for customer shipments
• Send confirmations and customer communications via email
• Process shipping confirmations
• Send calibration certificates to customers
• Support preparation and dispatch of loan units
• Follow defined procedures, work instructions, and communication guidelines
• Provide flexible support to the team during high workload periods

Requirements

• Fluency in speaking and writing in English
• Minimum 1 year of direct customer service experience required
• Experience with the MS Office package.
• Strong team player.
• Excellent communication and customer handling skills.
• Proactive problem-solving attitude.
• 40 hours per week availability
• You are located near Eindhoven

Benefits By joining our client's team, you'll benefit from:

• This is a temporary role with an immediate start required
• A Multicultural and Inclusive Environment: Work in a supportive, diverse workplace that values inclusion and collaboration.
• Flexible Hybrid Work Arrangements: 2 day working from home policy
• Flexible Office Hours: Choose a start time between 7:30 and 9:00 AM, with your workday ending between 4:00 and 6:30 PM.
• Opportunities for Growth: Access career development paths within a global organization committed to employee advancement.
• Outside the monthly salary our client also provides an additional 13th month and 8% holiday allowance

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