Customer Service Co-ordinator (Fixed Term Contract)

Customer Service Coordinator - Fixed Term Contract (until end of March 2027)

Location: Toomebridge, Co Antrim, Northern Ireland - onsite position.

Package includes: Salary from £24,000, benefits package with discretionary performance related bonus, matched pension contribution up to 10%.

Trident MicroNutri are looking for a proactive and organised Customer Service Coordinator to join our dynamic and ambitious team based in Toomebridge. In this role, you'll play a key part in delivering market leading customer service to our GB & Ireland customer base, working closely with internal teams to ensure a consistent, customer centric experience across all touchpoints.

What you'll be doing

• Processing customer orders end to end, managing expectations around delivery lead times and availability.
• Providing flexible support to the wider GB & Ireland team, including frequent support in the warehouse, audit preparation and ad hoc projects.
• Maintaining accurate and up to date records across ERP systems and shared online folders.
• Building and maintaining strong working relationships with customers, suppliers, and internal stakeholders.
• Supporting the smooth day to day running of the office, including invoicing, updating price lists, and resolving customer queries.
• Clearing down purchase orders and supporting monthly supplier payment processes.
• Invoicing customers daily and processing credits in line with agreed finance procedures.
• Supporting customs and supply chain activities, ensuring compliance with HMRC requirements and AB Agri's AEO status (training provided).

What you'll bring

• Previous experience in a customer service or customer facing administrative role.
• Experience managing a varied customer base and delivering a consistently high standard of service.
• Strong organisational skills with excellent attention to detail.
• Confident communication skills and the ability to build positive working relationships.
• A customer driven, solution focused mindset aligned to AB Agri values.
• Experience using D365 or a similar ERP system.
• Experience operating a Forklift and/or reach truck is desirable but not essential.
• Understanding of cross border product movement (NI / ROI / GB) or customs processes (training provided).
• Willingness to learn new systems, processes, and ways of working.

Benefits

Annual salary reviews, incentive bonus, ongoing career development, and enhanced family, financial and wellbeing benefits.