Customer Service Co-ordinator (Fixed Term Contract)
Posted 3 hours 11 minutes ago by AB Agri Ltd
Location: Toomebridge, Co Antrim, Northern Ireland - onsite position.
Package includes: Salary from £24,000, benefits package with discretionary performance related bonus, matched pension contribution up to 10%.
Trident MicroNutri are looking for a proactive and organised Customer Service Coordinator to join our dynamic and ambitious team based in Toomebridge. In this role, you'll play a key part in delivering market leading customer service to our GB & Ireland customer base, working closely with internal teams to ensure a consistent, customer centric experience across all touchpoints.
What you'll be doing- Processing customer orders end to end, managing expectations around delivery lead times and availability.
- Providing flexible support to the wider GB & Ireland team, including frequent support in the warehouse, audit preparation and ad hoc projects.
- Maintaining accurate and up to date records across ERP systems and shared online folders.
- Building and maintaining strong working relationships with customers, suppliers, and internal stakeholders.
- Supporting the smooth day to day running of the office, including invoicing, updating price lists, and resolving customer queries.
- Clearing down purchase orders and supporting monthly supplier payment processes.
- Invoicing customers daily and processing credits in line with agreed finance procedures.
- Supporting customs and supply chain activities, ensuring compliance with HMRC requirements and AB Agri's AEO status (training provided).
- Previous experience in a customer service or customer facing administrative role.
- Experience managing a varied customer base and delivering a consistently high standard of service.
- Strong organisational skills with excellent attention to detail.
- Confident communication skills and the ability to build positive working relationships.
- A customer driven, solution focused mindset aligned to AB Agri values.
- Experience using D365 or a similar ERP system.
- Experience operating a Forklift and/or reach truck is desirable but not essential.
- Understanding of cross border product movement (NI / ROI / GB) or customs processes (training provided).
- Willingness to learn new systems, processes, and ways of working.
Annual salary reviews, incentive bonus, ongoing career development, and enhanced family, financial and wellbeing benefits.