Leave us your email address and we'll send you all the new jobs according to your preferences.
Customer Service Case Assistant
Posted 12 hours 18 minutes ago by Jobtailor
Permanent
Full Time
Customer Service Jobs
Yorkshire, Leeds, United Kingdom, LS1 8
Job Description
Responsibilities 
- Be the first point of contact - listening actively, understanding each customer's needs, and providing tailored guidance. Deliver quick, accurate solutions to help customers move confidently through their remortgage journey, meeting their preferred completion dates.
- Take ownership of every interaction - seeing issues through to resolution or seamlessly escalating when specialist support is needed.
- Communicate clearly and empathetically across all channels (phone, email, webchat, and portal).
- Support customers in vulnerable situations, applying sensitivity and signposting to specialist help where needed.
- Champion the customer experience by identifying opportunities to simplify or improve processes.
- Work collaboratively with colleagues and stakeholders to ensure seamless handovers and consistent service.
- Embrace change with flexibility - priorities can shift quickly, and your adaptability helps us respond to customers' evolving needs.
- Live our values by demonstrating professionalism, fairness, and integrity in every interaction.
- Previous experience of working in a customer role whether face to face or remote.
- A clear and confident communicator across all mediums.
- Exceptional communication skills - articulate, empathetic, and professional.
- An eye for detail and a focus on quality, with strong customer focus and skills
- Experience of both structured days and confidence to work independently with the customer at the forefront of everything you do.
- Adaptable to change, flexible to customer needs and thirst for learning.
- A positive proactive attitude - ready to go that extra mile.
Jobtailor
Related Jobs
Customer Service Coordinator
- £26,000 Annual
- Yorkshire, Leeds, United Kingdom, LS1 8
Public Service Customer Experience Specialist
- Suffolk, Ipswich, United Kingdom, IP1 1
Procurement Lead, Payments
- London, United Kingdom
Principal Enterprise Account Executive
- London, United Kingdom
Senior Software Engineer - AI Driven Cloud API Expert
- Dublin, Dublin, Ireland