Customer Service Case Assistant
Posted 9 hours 24 minutes ago by Jobtailor
Permanent
Full Time
Customer Service Jobs
Yorkshire, Leeds, United Kingdom, LS1 8
Job Description
Responsibilities 
- Be the first point of contact - listening actively, understanding each customer's needs, and providing tailored guidance. Deliver quick, accurate solutions to help customers move confidently through their remortgage journey, meeting their preferred completion dates.
- Take ownership of every interaction - seeing issues through to resolution or seamlessly escalating when specialist support is needed.
- Communicate clearly and empathetically across all channels (phone, email, webchat, and portal).
- Support customers in vulnerable situations, applying sensitivity and signposting to specialist help where needed.
- Champion the customer experience by identifying opportunities to simplify or improve processes.
- Work collaboratively with colleagues and stakeholders to ensure seamless handovers and consistent service.
- Embrace change with flexibility - priorities can shift quickly, and your adaptability helps us respond to customers' evolving needs.
- Live our values by demonstrating professionalism, fairness, and integrity in every interaction.
- Previous experience of working in a customer role whether face to face or remote.
- A clear and confident communicator across all mediums.
- Exceptional communication skills - articulate, empathetic, and professional.
- An eye for detail and a focus on quality, with strong customer focus and skills
- Experience of both structured days and confidence to work independently with the customer at the forefront of everything you do.
- Adaptable to change, flexible to customer needs and thirst for learning.
- A positive proactive attitude - ready to go that extra mile.