Customer Service Associate

Contract Civic Recruitment Limited United Kingdom

Posted On 09/04/2026

Job Information

City Lincoln

Province Lincolnshire

Postal Code LN2

Job Description 4 month contract with a local authority Job Purpose

• The Customer Service Associate acts as the first point of contact for a wide range of Lincolnshire County Council and District Council services. The role is responsible for providing high quality customer support across services including Adult Care, Children ' s Services, Highways, Libraries, Heritage, Registration, Council Housing Repairs, and other local authority functions. The postholder will gather, process, and record information accurately while delivering a professional, friendly, and efficient customer experience in a fast paced and diverse contact centre environment.

Key Duties/Accountabilities

• Serve as the first point of contact for customers accessing council services via phone, email, or digital channels.
• Handle enquiries related to District Council Services (e.g. council housing repairs), Libraries, and Heritage services.
• Support Lincolnshire County Council services including Adult Care, Children's Services, Highways, and Registration & Celebratory Services.
• Provide accurate information, guidance, and signposting in line with service protocols.

Essential Experience Required

• The candidates need experience of inbound and outbound telephony in a contact centre environment.
• Experience in a customer service or contact centre environment (desirable but not strictly required).
• Experience managing high volume customer interactions in a fast-paced setting.
• Experience handling sensitive or confidential information appropriately.
• Experience using computer systems, Microsoft Office, and Windows applications.

Essential Qualifications Required

• Basic education with strong literacy and communication skills.
• Competency using Microsoft Office and Windows based systems.

Additional information to note

• Working hours: 37 hours per week
• 36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX, United Kingdom
• Work pattern - This is a Monday to Friday role. 37 hours per week to be worked within the hours of 08:00 to 18:00. The role is working from the office
• We work on Bi weekly payment schedule

The role closes on 22 nd April 2026, apply ASAP.