Customer Service Associate

Posted 11 days 15 hours ago by Civic Recruitment Limited

Permanent
Full Time
Customer Service Jobs
Lincolnshire, Lincoln, United Kingdom, LN1 1
Job Description

Contract Civic Recruitment Limited United Kingdom

Posted On 09/04/2026

Job Information

City Lincoln

Province Lincolnshire

Postal Code LN2

Job Description 4 month contract with a local authority Job Purpose
  • The Customer Service Associate acts as the first point of contact for a wide range of Lincolnshire County Council and District Council services. The role is responsible for providing high quality customer support across services including Adult Care, Children ' s Services, Highways, Libraries, Heritage, Registration, Council Housing Repairs, and other local authority functions. The postholder will gather, process, and record information accurately while delivering a professional, friendly, and efficient customer experience in a fast paced and diverse contact centre environment.
Key Duties/Accountabilities
  • Serve as the first point of contact for customers accessing council services via phone, email, or digital channels.
  • Handle enquiries related to District Council Services (e.g. council housing repairs), Libraries, and Heritage services.
  • Support Lincolnshire County Council services including Adult Care, Children's Services, Highways, and Registration & Celebratory Services.
  • Provide accurate information, guidance, and signposting in line with service protocols.
Essential Experience Required
  • The candidates need experience of inbound and outbound telephony in a contact centre environment.
  • Experience in a customer service or contact centre environment (desirable but not strictly required).
  • Experience managing high volume customer interactions in a fast-paced setting.
  • Experience handling sensitive or confidential information appropriately.
  • Experience using computer systems, Microsoft Office, and Windows applications.
Essential Qualifications Required
  • Basic education with strong literacy and communication skills.
  • Competency using Microsoft Office and Windows based systems.
Additional information to note
  • Working hours: 37 hours per week
  • 36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX, United Kingdom
  • Work pattern - This is a Monday to Friday role. 37 hours per week to be worked within the hours of 08:00 to 18:00. The role is working from the office
  • We work on Bi weekly payment schedule

The role closes on 22 nd April 2026, apply ASAP.