Customer Service Assistant x 2

Customer Services / Data skills

Temporary Customer Service Representative (10-Month Contract) - Basingstoke - £15 per hour
Are you an organised, people-focused professional who thrives in a fast-paced customer environment?
Our client is looking for a Customer Service Representative to support UK-wide clinical and industrial customers for a 10-month temporary assignment.
This role is based in Basingstoke, with plenty of available parking

You'll play a key part in ensuring customers receive exceptional service - from managing orders and resolving delivery queries to coordinating with internal teams to keep everything running smoothly.
What You'll Be Doing

• Managing customer data - keeping records accurate and up to date for compliance and audit purposes.
• Processing quotations & orders - raising quotes, orders and schedule agreements to agreed service levels.
• Handling customer enquiries - providing friendly, efficient support via phone and email.
• Working cross-functionally - collaborating with distribution, planning, finance and sales operations to resolve issues and manage expectations.
• Investigating queries & complaints - taking ownership and ensuring swift resolution.
• Tracking deliveries - liaising with courier partners and monitoring shipment progress.
• Supporting daily operations - contributing to daily meetings and managing shared inboxes.
• Maintaining performance targets - helping achieve Lines On Time In Full (LOTIF) goals.
• Promoting safety & compliance - following company policies and encouraging safe working practices.
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• What We're Looking For
• Customer service experience - ideally in a team-based, customer-facing environment.
• Strong communication skills - confident, clear and professional.
• Excellent organisation & attention to detail - able to manage multiple tasks accurately.
• Problem-solving mindset - proactive and solutions-focused.
• SAP experience - desirable but not essential.
• Good MS Word & Excel skills - intermediate to advanced level.
• Pharmaceutical or scientific industry exposure (preferred but not required).
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• What's On Offer
• £15 per hour
• 10-month temporary contract
• Basingstoke location with parking
• Supportive team environment
• Opportunity to gain experience in a leading scientific/industrial organisation

If you feel you have the required skills to be able to 'hit the ground running' in this role - please apply, and we will be in touch to discuss further. #