Customer Service Assistant x 2
Posted 1 hour 51 minutes ago by HAYS
£14 - £15 Hourly
Temporary
Not Specified
Temporary Jobs
Hampshire, Basingstoke, United Kingdom, RG213
Job Description
Customer Services / Data skills 
Temporary Customer Service Representative (10-Month Contract) - Basingstoke - £15 per hour
Are you an organised, people-focused professional who thrives in a fast-paced customer environment?
Our client is looking for a Customer Service Representative to support UK-wide clinical and industrial customers for a 10-month temporary assignment.
This role is based in Basingstoke, with plenty of available parking
You'll play a key part in ensuring customers receive exceptional service - from managing orders and resolving delivery queries to coordinating with internal teams to keep everything running smoothly.
What You'll Be Doing
- Managing customer data - keeping records accurate and up to date for compliance and audit purposes.
- Processing quotations & orders - raising quotes, orders and schedule agreements to agreed service levels.
- Handling customer enquiries - providing friendly, efficient support via phone and email.
- Working cross-functionally - collaborating with distribution, planning, finance and sales operations to resolve issues and manage expectations.
- Investigating queries & complaints - taking ownership and ensuring swift resolution.
- Tracking deliveries - liaising with courier partners and monitoring shipment progress.
- Supporting daily operations - contributing to daily meetings and managing shared inboxes.
- Maintaining performance targets - helping achieve Lines On Time In Full (LOTIF) goals.
- Promoting safety & compliance - following company policies and encouraging safe working practices.
- What We're Looking For
- Customer service experience - ideally in a team-based, customer-facing environment.
- Strong communication skills - confident, clear and professional.
- Excellent organisation & attention to detail - able to manage multiple tasks accurately.
- Problem-solving mindset - proactive and solutions-focused.
- SAP experience - desirable but not essential.
- Good MS Word & Excel skills - intermediate to advanced level.
- Pharmaceutical or scientific industry exposure (preferred but not required).
- What's On Offer
- £15 per hour
- 10-month temporary contract
- Basingstoke location with parking
- Supportive team environment
- Opportunity to gain experience in a leading scientific/industrial organisation