Customer Service Assistant

Founded in 2015, Oh Polly is a fast growing, social first fashion brand that creates trend driven, high quality premium products. With a focus on innovation, global responsibility, and ethics. We've built a combined social following of over 10 million across our brands, including Bo+Tee; our activewear line. Operating across multiple global offices, we are a dynamic team offering ambitious individuals the chance to thrive, grow, and take their careers to the next level.

The Role

We're seeking a dedicated Customer Service Assistant to join our team. You'll be the crucial link between our customers and the rest of the business. Working directly on the frontline, you'll drive commercial growth and transform queries into opportunities to build lasting loyalty. We're looking for a keen problem solver, who understands that exceptional service is the engine of a successful brand and can proactively add value at every customer touchpoint.

Key Responsibilities

• Delivering a high standard of support across multiple platforms, including digital messaging, social media, and telephone.
• Supporting customers pre sale, sharing product knowledge and driving sales.
• Assisting customers post purchase, troubleshooting issues and ensuring efficient resolutions.Translating daily customer feedback into actionable insights to support continuous service improvement.
• Escalating complex issues where required.

Skills and Requirements

• GCSEs (or equivalent) in Maths and English.
• Digitally proficient with an impeccable standard of written English.
• Driven by targets, adaptable to change and thrives in a fast paced environment.
• Highly organised, punctual, and reliable.
• Previous experience in a customer facing environment is preferred, though training and on the job support will be provided.
• Capable of interpreting and applying company policies and procedures with consistency.

Hours

This is a full time role, working 8am-8pm, 3 days on and 3 days off. Hybrid.

Start Date

Immediate. A mandatory one week training course will provide you with the necessary skills and knowledge to excel in your role.

Location

Bromborough (20 minutes drive from Liverpool City Centre). Must be local to the office and able to commute easily. There is plenty of parking onsite.

What's on offer?

• 50% discount on all Oh Polly, Bo+Tee products.
• Salary: £28,142.40 per annum
• Learning and Development opportunities.
• Cycle to work scheme.
• An extra day for your Birthday.
• Company Pension.

This Company is an equal opportunities employer

Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

England, United Kingdom of Great Britain and Northern Ireland