Customer Service & Planning Coordinator

Customer Service & Planning Coordinator

Location: Shepshed
Hours: Full-time, 37.5 hours per week

28 Days holiday + BHs

Hybrid role

Are you an organised and customer-focused professional who thrives in a fast-paced environment? We're recruiting on behalf of a successful and growing business seeking a Customer Service & Planning Coordinator to play a pivotal role in ensuring exceptional customer service and seamless operational delivery.

This is a varied position that combines customer service, production planning, logistics coordination, and supplier relationship management. You'll act as a key point of contact for customers, suppliers, and internal teams while helping to ensure products are delivered efficiently and on time.

Key Responsibilities

Customer Service & Relationship Management

• Serve as the primary contact for customers, suppliers, and transport partners.
• Build and maintain strong working relationships with key stakeholders.
• Manage customer enquiries and resolve issues in a professional, solution-focused manner.
• Provide proactive communication throughout the order and delivery process.

Production Planning

• Coordinate and maintain production schedules to meet customer demand.
• Liaise closely with production and procurement teams to ensure material availability.
• Identify potential scheduling challenges and implement effective solutions.
• Support efficient production processes and delivery performance.

Logistics & Delivery Coordination

• Arrange and confirm customer deliveries in line with operational requirements.
• Maintain accurate order and delivery records within internal systems.
• Work closely with transport and logistics teams to ensure on-time delivery.
• Monitor delivery performance and communicate updates as required.

Operational Support & Continuous Improvement

• Manage sales and purchase contract administration accurately.
• Collaborate across multiple departments to ensure end-to-end process alignment.
• Identify opportunities to improve efficiency, accuracy, and customer satisfaction.
• Contribute to a culture of operational excellence and teamwork.

About You

To be successful in this role, you will have:

• A minimum of 3 years' experience in a customer-facing, planning, or coordination role.
• Excellent communication and interpersonal skills.
• A professional and confident telephone manner.
• Experience using SAP or similar ERP systems.
• Strong Microsoft Excel and Word skills.
• A highly organised and analytical approach to problem-solving.
• Good numerical and commercial awareness.
• The ability to work independently, prioritise workloads, and adapt to changing demands.
• A resilient, proactive, and customer-focused mindset.

What's on Offer?

• The opportunity to join a well-established and growing organisation.
• A varied role with significant responsibility and stakeholder interaction.
• Supportive team environment with opportunities for personal development.
• Competitive salary and benefits package.

If you're looking for a role where you can combine outstanding customer service with operational planning and coordination, we'd love to hear from you.