Customer Service & Operations Lead

• Customer Service & Operations Lead
• Global Manufacturing & Distribution

About Our Client

Page Group are pleased to be working with a global group within the Manufacturing & Chemicals space who are now looking for a new Customer Service & Operations Lead. The role will have overall responsibility for UK & European Customers, and will work with key stakeholders in the wider group to ensure smooth delivery of customer goods.

Job Description

• Ensure the smooth flow and delivery of customer orders within expected timescales
• Liaise with stakeholders in US to ensure stock levels meet customer demands and fulfil customer orders
• Ensure correct export documentation is in place for customer orders
• Manage and resolve customer issues around late delivery, none delivery or incorrect orders
• Manage stock levels in line with demand, market activity and customer behaviour
• Liaise with freight forwarding companies to ensure service levels are met and maintained
• Ensure commercial viability when working with freight forwarding companies
• Create and present reports on customer activity to key stakeholders in US

The Successful Applicant

• Experience in a similar Customer Service, Order Management or Export role
• Strong understanding of end to end order management
• Exportation experience (desirable)
• Excellent communicator both written and verbal
• Strong attention to detail

What's on Offer

The role of Customer Service & Operations Lead will join a global market leader within the Manufacturing & Supply Chain Industry.

Working Monday to Friday (35 Hours per week) with hybrid / flexible working, based from their Leeds Office.

Free Parking Provided, Free on-site Gym, Private Medical Insurance, 25 days plus bank holidays (ability to buy or sell 5 days) and a number of excellent salary sacrifice benefits.

Successful candidates will be located no further than a 1 hour commute from Leeds.