Customer Service & Operations Lead
Posted 6 hours 40 minutes ago by Michael Page (UK)
- Customer Service & Operations Lead
- Global Manufacturing & Distribution
Page Group are pleased to be working with a global group within the Manufacturing & Chemicals space who are now looking for a new Customer Service & Operations Lead. The role will have overall responsibility for UK & European Customers, and will work with key stakeholders in the wider group to ensure smooth delivery of customer goods.
Job Description- Ensure the smooth flow and delivery of customer orders within expected timescales
- Liaise with stakeholders in US to ensure stock levels meet customer demands and fulfil customer orders
- Ensure correct export documentation is in place for customer orders
- Manage and resolve customer issues around late delivery, none delivery or incorrect orders
- Manage stock levels in line with demand, market activity and customer behaviour
- Liaise with freight forwarding companies to ensure service levels are met and maintained
- Ensure commercial viability when working with freight forwarding companies
- Create and present reports on customer activity to key stakeholders in US
- Experience in a similar Customer Service, Order Management or Export role
- Strong understanding of end to end order management
- Exportation experience (desirable)
- Excellent communicator both written and verbal
- Strong attention to detail
The role of Customer Service & Operations Lead will join a global market leader within the Manufacturing & Supply Chain Industry.
Working Monday to Friday (35 Hours per week) with hybrid / flexible working, based from their Leeds Office.
Free Parking Provided, Free on-site Gym, Private Medical Insurance, 25 days plus bank holidays (ability to buy or sell 5 days) and a number of excellent salary sacrifice benefits.
Successful candidates will be located no further than a 1 hour commute from Leeds.