Customer Service Agent (Uxbridge, UK)

Location: Uxbridge
Hours: 40 Hours per week Mon-Fri 08.30 to 17.30
Salary: £28,000 per annum

Do you want to work in a role where every day is different?
Do you want to learn new skills and be part of a large diverse team?
Do you have great communication and administrative skills?

We are looking for a Customer Service Agent to join our team in Uxbridge and provide a high standard of customer service to our on-street contracts. You will be working as a multi-functional and flexible member of the team, capable of working effectively in a multi-contract environment

What will you do?

• Work as a multi-functional and flexible member of the Customer Service team, capable of working effectively in a multi-contract environment
• Carry out all tasks according to the given contract processing procedure and guidelines (in line with relevant Government Legislation)
• Undertake administrative tasks to help ensure that all contracts' KPI's and SLA's are met.
• Use knowledge of processes, legislation to effectively advise all customer of the correct process/outcome.
• Handle telephone calls professionally and in line with the laid down expected service level
• Manage queries and strive for solutions to customers problems to a satisfactory end

What will you bring?

• Excellent written and oral communication skills
• Time management
• High level of competence with Microsoft Office Programs.
• Strong organisational skills and ability to prioritise.

What is on offer to you?

• £28,000 per annum (reviewed upon probation completion)
• 40 hours per week Mon-Fri 08.30 to 17.30
• Training and Development
• Employee Discount Scheme
• Pension Scheme

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.