Customer Service Advisor

This Customer Service Advisor role is working within a people-focused healthcare business, providing a variety of high-quality medical products.

Using your kind and empathetic approach you will provide the best possible customer service to retain customers and help to build the business through great customer service. You will handle customer queries effectively whilst maintaining high levels in customer satisfaction and retention of customers.

Salary is £26,719 plus 5% bonus. Benefits include - 25 days holiday rising to 28 - with option to buy an extra 5 days. Health Cash Plan, Life Assurance, Pension, enhanced Maternity & Paternity Scheme.

38 hours per week, between the hours of 8.30-5.30pm (either 8.30-4.30, 9-5 or 9.30-5.30 Monday - Friday on a rota basis) one in eight Saturday mornings - 8.30am - 12.30pm (this will be working from home)

Hybrid working after training period - 2 days working from home a week

OVERVIEW OF THE ROLE

• Contacting customers on a monthly basis, confirming orders and delivery details
• Processing orders, advising on delivery times, and resolving any issues with deliveries/couriers
• Processing prescriptions
• Liaising with GP surgeries, building meaningful relationships relating to incorrect details, urgent orders, and missing prescriptions
• Dealing with customer complaints, responding to them appropriately and recording them
• Inputting customer details, keeping records accurate and up to date

ABOUT YOU

• Inbound and outbound customer service experience is essential
• IT savvy
• Top-class communication and relationship-building skills
• Experience of working in the Medical, Care, Pharmacy, or Healthcare sector