Customer Service Advisor

Powered by Water, Driven by Purpose

SES Water has a rich history of serving communities in the South East of England. Water plays an important role in our lives, which is why we're committed to supplying our customers with access to 160 million litres of safe, reliable, clean water every day.

We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Customer Service Advisor

£29,835 Redhill

Are you looking for a rewarding customer service role where no two days are the same? As part of our exciting programme to bring our contact centre operations back to the UK, SES Water is looking for enthusiastic, customer-focused individuals to join our team as Customer Service Advisor.

At SES Water, we are proud to deliver high-quality drinking water and exceptional customer service to communities across the South East of England. With a strong heritage and a focus on innovation, sustainability, and environmental responsibility, we are committed to meeting the changing needs of our customers while safeguarding this essential resource for future generations.

What We Offer

At SES Water, we recognise that our people are our greatest asset. That's why we offer a comprehensive benefits package designed to support your financial wellbeing, health, and work life balance.

The Opportunity

As a Customer Service Advisor, you will play a vital role in representing SES Water and delivering an outstanding customer experience. Reporting to a Team Supervisor and Manager, you will be responsible for resolving customer queries, providing expert support, and ensuring every interaction reflects our values of Service, Integrity, Collaboration, Commitment, Compassion, and Innovation.

Key Responsibilities

• Resolve customer enquiries efficiently and professionally.
• Collaborate with colleagues across the organisation to ensure the best outcomes for customers.
• Deliver excellent service across multiple communication channels, including telephone, email, and live chat.
• Provide accurate information and tailored advice to customers.
• Build positive customer relationships and promote high levels of satisfaction.
• Identify and support vulnerable customers, including those experiencing financial hardship.
• Look for opportunities to exceed customer expectations and improve service delivery.
• Share ideas and best practices to support continuous improvement.
• Participate in ongoing training, coaching, and quality assurance activities.
• Embrace and champion business change initiatives.

This is a busy, office based contact centre role where you will thrive in a collaborative and fast paced environment.

What We're Looking For Skills & Experience

• Excellent written and spoken English.
• Strong communication and listening skills.
• Ability to work effectively both independently and as part of a team.
• Strong organisational skills and the ability to prioritise workloads.
• Confidence in making decisions within established procedures.
• A proven commitment to delivering exceptional customer service.
• Fast and accurate keyboard skills.
• Ability to remain effective under pressure and manage high volumes of customer contact.

Personal Attributes

• Self motivated and positive in approach.
• Professional, resilient, and customer focused.
• Tactful, patient, and empathetic.
• Strong attention to detail and accuracy.
• Calm and composed when handling challenging situations.
• Eager to learn and develop new skills.
• Accountable, persistent, and results driven.
• Passionate about supporting and developing others.

Technical Skills

• Confident using PCs and business systems.
• Proficient in Microsoft Word, Excel, and Outlook.

Ready to make a difference? Join us as our Customer Service Advisor and help create a workplace where people thrive.

We believe in rewarding our people for their hard work and dedication. As our Customer Service Advisor, you'll enjoy:

• Competitive Salary - Based on experience and skills
• Annual Bonus Scheme - Recognising company performance
• Pension Scheme - Helping you plan for your future
• Healthcare Benefits - Access to employee assistance programs
• Employee Discounts - On various products and services
• Annual Leave - Take time to recharge with our holiday entitlement

Why Join SES Water?

We're not necessarily looking for the finished article. If you have a great attitude, a willingness to learn, and a passion for helping customers, we want to hear from you.

At SES Water, we value diversity of thought, background, and experience. We encourage everyone to bring their authentic selves to work and believe that different perspectives help us better serve our customers and communities.

Join us as we build a sustainable future and make a positive difference every day-one drop at a time.

If you require any support during the application process, please let us know.

Closing Date: 28th July 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.