Customer Service Advisor

Customer Service Advisor

Job Reference: AT06.07.2613:17

Call Centre and Customer Service Hailsham, East Sussex £13.45 per hour Permanent

• Job Title: Customer Service Advisor
• Location: Hailsham (Hybrid working model available)
• Hourly Rate: £13.45 per hour
• Working hours: Part time - 20 hours per week (Tuesday-Friday)
• Work type: 3 Month Fixed Term Contract (possibility to extend)

HRGO Recruitment is delighted to be partnering with a valued client to recruit a Customer Service Advisor for their friendly and supportive team. This is an excellent opportunity for someone who enjoys delivering outstanding customer service, thrives in a fast-paced environment, and wants to gain experience within a well established business.

If you're a confident communicator with a positive attitude and a passion for helping customers, we'd love to hear from you. You'll be joining a friendly, people-first business.

General duties

• Build and maintain strong, long-lasting relationships with B2B & B2C customers.
• Manage customer enquiries from initial contact through to successful resolution.
• Handle customer complaints efficiently, providing timely and effective solutions.
• Accurately process customer orders, returns, credits, and customer records.
• Monitor back orders and proactively recommend suitable alternative products where appropriate.
• Liaise with internal departments, including Purchasing, Operations, and Sales, as well as external suppliers to resolve stock shortages and delivery issues.
• Work closely with courier partners to investigate and resolve transport and delivery queries.
• Maintain up-to-date knowledge of products, services, and industry developments to provide accurate information and advice to customers.

Skills

• Excellent telephone communication and interpersonal skills, with the ability to build rapport.
• Ability to prioritise workload effectively and manage multiple tasks simultaneously.
• Self-motivated and proactive, with the ability to work independently, use initiative, and take ownership of responsibilities.

Benefits

• Hybrid working model (2/3 days in the office)
• Profit related bonus scheme
• Social committee running frequent events
• Staff account and shop access
• Endless personal and professional development
• Parking available
• Strong company culture

If you are interested in this opportunity, please click 'APPLY NOW' and if successful, a consultant will be in contact to discuss further.

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