Customer Service Advisor

Customer Service Advisor

Based in Cumbernauld fully office-based role

Full-Time (35 hours) and Part-Time (20 hours) roles available

Shift work on a rota basis shifts between 7:00am & 11:00pm - 7 days per week

Ongoing Temp contract with a view to becoming permanent

Pay rate of £12.71 per hour + holiday pay

Search Consultancy are delighted to be working with a leading company based in Cumbernauld to recruit multiple Customer Service roles across both Part-Time and Full-Time shift patterns.

The successful candidates will be responsible for providing handling & resolving a wide range of customer enquiries.

Duties involved in this role will include:

• Providing customer support by phone, email or instant message to customers - acting as first point of contact for the business
• Working towards resolutions to customer enquiries, escalating where required
• Troubleshooting customer problems to identify root causes, using available resources appropriately to determine how to resolve
• Ensuring inbound enquiries are appropriately tracked on the company system with full detail taken
• Updating customer information and ensuring accurate entry of contact information
• Ensuring that the highest standard of service is provided at all times in line with company processes

In order to be considered for this role your skills and experience should include:

• Previous experience within Customer Service - either office-based or from a Retail or Hospitality background - this experience is ESSENTIAL
• First class communication skills - both written & verbal
• Solid IT skills with the ability to pick up new systems quickly

If this is the role for you, apply now!

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.