Customer Service Advisor

Customer Service Advisor

Full Time, Permanent Contract

Location: Crediton, NFU & NFU Mutual Agency

Hours: Monday to Friday, 9am to 5pm

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments, and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

About the role

As a Customer Services Adviser within our small team, you'll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. Providing exceptional administrative support, you'll handle enquiries, paperwork, sales tasks and potentially some bookkeeping admin, with a 'can-do' proactive enthusiasm.

About you

• Qualified to Maths and English GCSE Grade C or equivalent is essential.
• Experience in a similar role is likely, with an excellent telephone manner and a flexible, people orientated approach to everything you do.
• Relish the challenge of being part of a truly customer-focused, ambitious team.

Our commitment to you

• Full training in a friendly and supportive environment.
• Holiday allowance of 20 days per year plus Bank Holidays.
• One day off on or around your birthday.
• Free on-site parking.

Please apply in writing with CV and covering letter to: . Closing date for all applications: Tuesday 16th June 2026. Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.