Customer Service Representative. Job in Coleshill LilyLifestyle Jobs

Full time role. Outstanding facilities and office conditions - staff fun days. Free parking and immediate starts available.

We are actively seeking experienced customer service advisors for a leading logistics provider in the Coleshill area. Our customer service advisor roles are always hugely popular; you would be representing a very well known brand looking to make long term investments into its people.

• Receiving and handling a high volume of inbound customer calls ranging from order placement, stock availability, delivery updates, complaint handling and much more
• Updating the in house CRM system
• Working from and consolidating Microsoft Excel spreadsheets
• Maintaining a high level of service at all times, in a bright and bubbly fashion (ideally 6 months experience in a service advisor role)

Hours of work: 7.5 hour days ranging between Monday to Friday.

Rate of pay: £12.74 per hour, rising to £12.87 plus additional benefits once 12 weeks have passed.

• 30 days a year annual leave (pro rata)
• WFH options once on permanent contract
• Potential for overtime opportunities at time and half
• Reward & recognition - employee of the month, prizes
• Free car parking on site
• Social committee: chip butty Friday, film days, competitions & prizes & more monthly engagement plan
• Pool table / dart board in canteen
• Big screens showing sports/events, radio on throughout the week
• Dress code: smart casual and dress down every last Friday of the month and random fundraising for social committee
• Modern office and equipment

Do not work on Christmas Day, Boxing Day and New Years Day.

Once you become a permanent employee, additional benefits include:

• Advantages programme: reduced cinema tickets, gym memberships, retail discounts, child care vouchers, ride to work funding, health care, access to GP video calls 24/7, eye care, company pension, long service award
• Career progression within a leading international logistics provider

If you feel you meet the above skill requirements, please click to apply today!