Customer Service Advisor

Customer Service Advisor

Department: Branch Customer Service

Employment Type: Full Time

Location: Speedy Freight- UK

Reporting To: Branch Manager

Compensation: £24,600 / year

Description

Speedy Freight - Exeter

Start Your Career in Fast-Paced Logistics

Are you confident on the phone, organised, and looking to start your career in customer service? Join Speedy Freight, a growing national logistics company where no two days are the same.

We provide same-day delivery solutions to businesses across the UK and Europe, handling urgent and time critical shipments. As part of one of the UK's leading supply chain networks, we pride ourselves on being reliable, responsive, and customer focused.

Our mission is simple: "To be the first choice to deliver - every single time."

Key Responsibilities

The Role

As a Customer Service Advisor, you'll be at the heart of our operation. You'll speak to customers, manage bookings, and help ensure deliveries run smoothly from start to finish. This is a great opportunity for someone at entry level who wants to develop communication, sales, and logistics experience.

What You'll Be Doing

• Taking customer bookings over the phone and entering details into our systems
• Speaking with customers to agree pricing and delivery options
• Supporting the sales team by booking appointments with potential new customers
• Working closely with Customer Services and Sales to meet performance targets
• Promoting Speedy Freight's services to new and existing customers
• Managing multiple tasks in a busy, deadline driven environment
• Communicating clearly and professionally with customers and colleagues
• Being flexible to support the on call rota when required

Skills, Knowledge and Expertise

What We're Looking For

• Confident and friendly telephone manner
• Good written and spoken English and basic maths skills (GCSE level)
• Comfortable using IT systems (Microsoft Word, Excel, Outlook)
• Organised, reliable, and able to multitask
• Willingness to learn and develop new skills
• A positive attitude with a strong focus on customer service

Experience

Previous customer service or phone based experience is helpful but not essential - full training will be provided. If you enjoy speaking to people and working in a fast moving environment, we'd love to hear from you.

Why Join Speedy Freight?

• An exciting, varied role with training and development
• Friendly, supportive team environment
• Stable, permanent position
• Opportunity to grow within a national logistics business

Ready to take your first step into the logistics industry?

Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• On site parking
• Hybrid working - 3 days in the office 2 days from home

Ability to commute/relocate: - Job will be Exeter based in the office.