Customer Service Advisor

New Customer Service Advisor vacancy in South Norfolk

Your new company
Hays is pleased to be working with a specialist legal firm in South Norfolk who are actively recruiting for a Customer Service Advisor.

Your new role
As a Customer Service/Client Care Advisor, you will be responsible for the following:
Answering switchboard calls and either dealing with these or referring them to the appropriate teams, or individuals.• Handling new claim referrals and entering data correctly onto the CMS.
• Making re-assessment of injury calls to clients where required.
• Identifying the "location of incident" details and using internet maps to save this to the file.
• Conducting required conflict checks.
• Complete Claim Notification Forms.
• Taking out of new "After the Event" insurance policy and communicating with ATE insurer and client.
• Discuss rehabilitation requirements with client and ensure completion of the rehabilitation instruction form.
• Obtain client ID, proof of address and conduct the required anti-money laundering check required for all new clients.
• Contacting witnesses for their assistance with claims and to secure a completed questionnaire and/or their account of the incident to be recorded on file.
• Apply for police reports, CCTC footage of the accident, secure any dashcam footage and defendant's details via DVLA search.
• Conduct MID search to identify the defendant's insurer.
• Ensure client care documents are sent to new clients and check that these have been properly completed once received.
• Notify clients of medical appointments.
• Assist fee earners with copying, scanning, printing, franking of outbound post and esign requirements.
• Liaising with internal and external partners at all levels.
• Respond to all written and phone enquiries clearly, courteously, and promptly.
• Develop relationships with clients and colleagues by providing a friendly, efficient service.

What you'll need to succeed
Exceptional client care/customer service skills • Experience in a similar professional services / legal / insurance environment, although transferable skills will be considered
• Strong attention to detail and analytical skills
• Excellent communication and interpersonal skills
• Proven ability to work under pressure and manage multiple priorities in a fast-paced environment
• Ability to work as an individual and as part of a wider team

What you'll get in return

Progression opportunities within a high-performing group

Excellent company culture and positive working environment

Continuous training and development with support given by our expert team

Appraisal programmes alongside your progression and salary increments

Pension contribution

Employee referral programme

Free parking

Regular social events, and team nights.

Employee Assistance programme: legal advice, counselling and much more

Wellbeing activities

Opportunities to undertake recognised qualifications

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #