Customer Service Advisor
Posted 3 days 17 hours ago by Hays
Your new company
Hays is pleased to be working with a specialist legal firm in South Norfolk who are actively recruiting for a Customer Service Advisor.
Your new role
As a Customer Service/Client Care Advisor, you will be responsible for the following:
Answering switchboard calls and either dealing with these or referring them to the appropriate teams, or individuals.• Handling new claim referrals and entering data correctly onto the CMS.
• Making re-assessment of injury calls to clients where required.
• Identifying the "location of incident" details and using internet maps to save this to the file.
• Conducting required conflict checks.
• Complete Claim Notification Forms.
• Taking out of new "After the Event" insurance policy and communicating with ATE insurer and client.
• Discuss rehabilitation requirements with client and ensure completion of the rehabilitation instruction form.
• Obtain client ID, proof of address and conduct the required anti-money laundering check required for all new clients.
• Contacting witnesses for their assistance with claims and to secure a completed questionnaire and/or their account of the incident to be recorded on file.
• Apply for police reports, CCTC footage of the accident, secure any dashcam footage and defendant's details via DVLA search.
• Conduct MID search to identify the defendant's insurer.
• Ensure client care documents are sent to new clients and check that these have been properly completed once received.
• Notify clients of medical appointments.
• Assist fee earners with copying, scanning, printing, franking of outbound post and esign requirements.
• Liaising with internal and external partners at all levels.
• Respond to all written and phone enquiries clearly, courteously, and promptly.
• Develop relationships with clients and colleagues by providing a friendly, efficient service.
What you'll need to succeed
Exceptional client care/customer service skills • Experience in a similar professional services / legal / insurance environment, although transferable skills will be considered
• Strong attention to detail and analytical skills
• Excellent communication and interpersonal skills
• Proven ability to work under pressure and manage multiple priorities in a fast-paced environment
• Ability to work as an individual and as part of a wider team
What you'll get in return
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #