Customer Service Advisor - 6 Month Fixed Term Contract

Customer Service Advisor - 6 Month Fixed Term Contract

• Full-time
• Job Title: Customer Service Advisor
• Function: Customer Services
• Vacancy Type: Fixed Term Contract
• Location: DPD Lincoln, Electric Avenue, Withan St Hughes, Lincoln, LN6 9BJ (public transport is limited)
• Days of Work: Monday to Friday with occasional Saturday on a rota basis
• Hours of Work: 08:30 - 17:00

DPD aims to be the UK's most sustainable delivery company while maintaining world class service. The role offers competitive salary, benefits, and opportunities for career progression in a fast paced business.

DPD is a Valuable 500 company and a Disability Confident Employer. We create an inclusive, ethical, and socially responsible environment.

Responsibilities

• Assist internal and external customers with the collection or delivery of their parcels.
• Collaborate with drivers, shift managers, and operations managers to identify issues, proactively problem solve, and own the resolution of these issues.
• Answer queries regarding delivery status and provide Proof of Delivery (POD).
• Investigate missing parcels and resolve delivery disputes.
• Promote company products and services to new and existing customers.

Qualifications

• Proven experience in a fast paced customer service environment.
• Strong communication skills, confident telephone manner, and ability to build quick rapport with customers.
• Polite, professional at all times, and willing to go the 'extra mile' to exceed customer expectations.
• Excellent administration skills and proficiency with Microsoft Office.
• High levels of self motivation and initiative to effectively problem solve.
• Demonstrated commitment to DPD DNA values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability.

Benefits

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from hundreds of retailers, including up to 5% off supermarket shopping
• Milestone days off to celebrate with family and friends
• Free eye tests and support with the cost of glasses for employees who regularly use a screen as part of their job