Customer Service Advisor - 6 Month Fixed Term Contract

Posted 4 days 2 hours ago by DPD Group

Permanent
Full Time
Customer Service Jobs
Lincolnshire, Lincoln, United Kingdom, LN1 1
Job Description
Customer Service Advisor - 6 Month Fixed Term Contract
  • Full-time
  • Job Title: Customer Service Advisor
  • Function: Customer Services
  • Vacancy Type: Fixed Term Contract
  • Location: DPD Lincoln, Electric Avenue, Withan St Hughes, Lincoln, LN6 9BJ (public transport is limited)
  • Days of Work: Monday to Friday with occasional Saturday on a rota basis
  • Hours of Work: 08:30 - 17:00

DPD aims to be the UK's most sustainable delivery company while maintaining world class service. The role offers competitive salary, benefits, and opportunities for career progression in a fast paced business.

DPD is a Valuable 500 company and a Disability Confident Employer. We create an inclusive, ethical, and socially responsible environment.

Responsibilities
  • Assist internal and external customers with the collection or delivery of their parcels.
  • Collaborate with drivers, shift managers, and operations managers to identify issues, proactively problem solve, and own the resolution of these issues.
  • Answer queries regarding delivery status and provide Proof of Delivery (POD).
  • Investigate missing parcels and resolve delivery disputes.
  • Promote company products and services to new and existing customers.
Qualifications
  • Proven experience in a fast paced customer service environment.
  • Strong communication skills, confident telephone manner, and ability to build quick rapport with customers.
  • Polite, professional at all times, and willing to go the 'extra mile' to exceed customer expectations.
  • Excellent administration skills and proficiency with Microsoft Office.
  • High levels of self motivation and initiative to effectively problem solve.
  • Demonstrated commitment to DPD DNA values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability.
Benefits
  • Holiday trading
  • Enhanced maternity and paternity package
  • Free life assurance of 4 salary on joining the pension scheme
  • Free onsite car parking for all employees
  • Health Kiosks visiting every location
  • Discounted shopping from hundreds of retailers, including up to 5% off supermarket shopping
  • Milestone days off to celebrate with family and friends
  • Free eye tests and support with the cost of glasses for employees who regularly use a screen as part of their job