Customer Service Advisor -

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Member Services & Support Officer

London

We are looking for people to join our friendly team. London Capital is one of the UKs largest credit unions, a not for profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need.

We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.

Members Services & Support Officer - Job Description

Thirty-eight hours per week

Period: Permanent, 3-month probation period.

Pay £31,449pa, - £15.92 per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.

Reports to Operations Manager - Member Services

Main purpose and scope of the Member Services Officer

To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner.

Member Services & Support Officer - Main duties & responsibilities

The main areas of the job will be to:

• To promote active membership, and take up of savings and loans products
• Ensure that members feel valued and welcome in dealings with the credit union
• Dealing with member enquiries by post, telephone, email, website & App
• Accurate inputting of data into various IT systems.

Person Specification - Member Services & Support Officer

• Administrative or clerical experience - Essential
• Customer service experience - Essential
• Experience of using a range of ICT efficiently - Essential

Competencies

• A friendly and outgoing manner with an ability to make a good first impression - Essential
• Proven skills in accurate record keeping & policy adherence - Essential
• Good self-organisational skills - Desirable
• Works well in teams - Essential
• Good verbal and written communications skills in English - Essential

Other

• Flexible with respect to working hours and tasks - Essential
• A knowledge and understanding of the credit union movement - Desirable
• A commitment to the aims and objectives of the credit union movement - Desirable

If selected for an interview you will contact by a consultant for a covering letter that MUST give evidence on how you meet the main duties & responsibilities of this role.