Customer Service Administrator 100% (temporary contract until May 31st, 2026)

Job Description

• Complete products returns process from creation through crediting and filing
• Assist in verifying documents for archiving purpose
• Sending shipping documents to customers
• Generating or sending reports to required recipients
• Act as support to the Customer Data Steward in saving electronically all files related to customers agreements, new customer notification forms, price updates
• Act as support to the Customer Data Steward team by opening new surgeons and in following up on not yet proctored surgeons
• Assist with answering and forwarding incoming phone calls

Your profile

• Completed administrative/commercial education (or similar)
• Working experience within a Customer Service department, preferably within an international organization is preferred
• Very good English skills - both spoken and written. French and/or German skills are preferred. Every other language is a plus
• Proficient computer and MS Office skills
• Stress resistant, reliable and flexible personality with very good communication skills
• Open minded as well as service oriented with excellent problem-solving skills
• Experience in Oracle Cloud Applications or Oracle ERP is a plus

The right decision: working at STAAR Surgical

STAAR Surgical offers you the ideal environment to develop your career and to progress professionally and personally, within a multicultural and international company. We also offer the following benefits:

• 40 working hours a week
• Modern working spaces
• Minimum 25 days of vacations
• Modern cafeteria spaces
• Monthly contribution to health insurance costs
• Training and development plans
• Free parking spaces as well as very good connections to public transportation
• Regular social company events such as summer party/winter party

If you want to contribute to the Evolution in visual freedom and become part of our passionate team, send us your full application.

For more information, please reach out to Yathuna Alvappillai, Senior HR Generalist () or visit us online at