Customer Service Administrator - Part time

Customer Service Administrator (Part-Time)

Location: Staines, TW18Salary: £20,000 per annum (£28,000 FTE)Hours: 25 hours per week (Monday-Friday)Working Pattern: Either 9:00am - 2:00pm or 12:00pm - 5:00pm

About the Role

My client is seeking a proactive and highly organised Customer Service Administrator to provide essential administrative and logistical support across the business on a part-time basis.

You will work closely with internal teams and external customers to ensure tasks are completed efficiently, accurately, and to a high standard, consistently meeting internal KPIs and customer expectations.

This opportunity is ideal for someone who thrives in a fast-paced environment, enjoys taking ownership, and is passionate about delivering excellent customer service.

Key Responsibilities

Customer Service

• Act as the first point of contact for customers and external enquiries
• Take ownership of queries, providing timely and accurate responses
• Promote and maintain a strong customer service culture across the business

Administrative & Operational Support

• Support key workflows, ensuring tasks are completed within agreed timescales
• Identify delays, issues, or conflicts and work collaboratively to resolve them
• Maintain accurate systems, records, and databases for efficient information management

Team Coordination

• Work closely with colleagues to ensure smooth day-to-day operations
• Attend internal or external meetings (remote or onsite), providing administrative support such as minute-taking and action tracking

Meetings & Event Support

• Assist in organising meetings, training sessions, and company events
• Escalate scheduling issues promptly to ensure smooth service delivery

What They're Looking For

• Strong organisational and time-management skills
• Excellent communication and customer service abilities
• A proactive, solutions-focused mindset
• High attention to detail and accuracy
• A collaborative and team-oriented approach

Benefits & Package (Pro Rata)

• 25 days holiday + bank holidays
• Auto-enrolment pension
• Life assurance (3x salary)
• Flexible benefits including:
  • Cycle to work scheme
  • Season ticket loan
  • Gym discounts
  • Study support (after 6 months)
• Hybrid working (2 days from home) after 6 months