Customer Service

Location: Dundee, Scotland

Pay: £13.42 - £31.37 per hour (depending on shift pattern)

Contract: Temporary to Permanent

Start Date: 13/04/2026

Hours: 25 hrs per week (5 days over 7, including weekends & bank holidays)

Training: Full-time for 4 weeks (100% attendance required)

Your typing skills can make a real difference. This is a Relay Typist role, where speed and precision are essential to help people communicate in critical situations.

Relay UK is a vital service that enables deaf, hard of hearing, and speech-impaired individuals to connect with emergency services, businesses, and loved ones. You'll be the link that ensures conversations happen smoothly and quickly, sometimes in life-or-death circumstances.

• Act as a Relay Typist, converting spoken words into text in real time with exceptional accuracy.
• Support a range of services, acting as a bridge of communication with external organizations.
• Communicate calmly and empathetically under pressure.
• Your ability to type fast and accurately ensures accessibility and safety for thousands of people.

• Typing speed: 50+ WPM with 98% accuracy (tested during application)
• Clear, empathetic communication skills
• Ability to stay composed in emotionally challenging situations
• Critical thinking and process adherence

Choose from two 4-week rotating rotas:

• Option 1: 4 weeks of shifts between 08:00-19:00
• Option 2: 4 weeks of shifts between 8:00-19:00 (two weeks), then between 12:00-23:00 (two weeks)
• Rest days will vary over the weeks with some rest days falling on both weekdays & weekends.

• Competitive pay + overtime opportunities
• Full paid training & career progression
• Access to Blue Arrow training portal
• Pension scheme & 28 days paid holiday

1. Audio Typing Screening (50 % accuracy) and Teams Interview
2. Client Interview & Typing Assessment
3. Pre-employment checks (DBS & references)

Ready to make a real difference? Apply today and join a team that helps people communicate when it matters most.

We are proud to be an inclusive employer. Applications from all backgrounds are welcome.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.