Customer Service

Posted 9 hours 11 minutes ago by Blue Arrow HS

Permanent
Full Time
Temporary Jobs
Angus, Dundee, United Kingdom, DD2 5
Job Description
Relay UK Typist

Location: Dundee, Scotland

Pay: £13.42 - £31.37 per hour (depending on shift pattern)

Contract: Temporary to Permanent

Start Date: 13/04/2026

Hours: 25 hrs per week (5 days over 7, including weekends & bank holidays)

Training: Full-time for 4 weeks (100% attendance required)

Do you type 50+ words per minute with 98% accuracy?

Your typing skills can make a real difference. This is a Relay Typist role, where speed and precision are essential to help people communicate in critical situations.

Relay UK is a vital service that enables deaf, hard of hearing, and speech-impaired individuals to connect with emergency services, businesses, and loved ones. You'll be the link that ensures conversations happen smoothly and quickly, sometimes in life-or-death circumstances.

What You'll Do
  • Act as a Relay Typist, converting spoken words into text in real time with exceptional accuracy.
  • Support a range of services, acting as a bridge of communication with external organizations.
  • Communicate calmly and empathetically under pressure.
  • Your ability to type fast and accurately ensures accessibility and safety for thousands of people.
What We're Looking For
  • Typing speed: 50+ WPM with 98% accuracy (tested during application)
  • Clear, empathetic communication skills
  • Ability to stay composed in emotionally challenging situations
  • Critical thinking and process adherence
Shift Patterns

Choose from two 4-week rotating rotas:

  • Option 1: 4 weeks of shifts between 08:00-19:00
  • Option 2: 4 weeks of shifts between 8:00-19:00 (two weeks), then between 12:00-23:00 (two weeks)
  • Rest days will vary over the weeks with some rest days falling on both weekdays & weekends.
Rewards & Benefits
  • Competitive pay + overtime opportunities
  • Full paid training & career progression
  • Access to Blue Arrow training portal
  • Pension scheme & 28 days paid holiday
Application Process
  1. Audio Typing Screening (50 % accuracy) and Teams Interview
  2. Client Interview & Typing Assessment
  3. Pre-employment checks (DBS & references)

Ready to make a real difference? Apply today and join a team that helps people communicate when it matters most.

We are proud to be an inclusive employer. Applications from all backgrounds are welcome.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.