Customer Service / Sales Order Specialist

Overview

Customer Service / Sales Order Specialist - Worsley, Manchester (Hybrid - 2 days office / 3 days home). Ongoing temporary full time contract (37.5 hours per week) at £31,665 per annum, with the potential to become a permanent position. The role is based in BOC Limited's Customer Service Centre and requires at least two years of relevant experience.

Key Responsibilities

• Manage complex customer and sales order queries from start to resolution.
• Investigate and resolve issues across multiple systems.
• Work at pace while balancing competing priorities.
• Proactively identify improvements and challenge existing processes where appropriate.
• Collaborate with internal teams to ensure excellent customer outcomes.

Skills & Experience Required

• Previous experience in a call centre or contact centre environment (minimum 2 years).
• Proven experience handling complex customer or order related queries.
• Strong systems capability, ideally with exposure to SAP, AWS and Salesforce.
• High resilience and ability to work under pressure.
• Self motivated, proactive, and confident working independently.
• Exceptional candidates without contact centre experience may be considered.

Working Pattern

• Monday to Friday, shifts between 8:00am - 5:15pm.
• Occasional Saturday morning shift (7:00am - 12:00pm) approximately once every three months.
• Hybrid working: 2 days in the office / 3 days working from home.

What's on Offer

Salary of £31,665 per annum, hybrid working model and an opportunity to step into a higher level role with real autonomy. Strong chance of securing a permanent position within a global organisation.

Candidates must be aware of the hybrid working arrangement and office location prior to interview.