Customer Sales Advisor - Customer Support Sales (Remote & Hybrid)

Salary: £22,865 per year plus OTE £3,000 per annum
Contract: Permanent, full-time with a 4-day week!
Location: REMOTE & HYBRID options - working from home, taking inbound calls.

Start: Monday 30th June

Are you a natural-born salesperson with targeted sales experience?

Do you want to work for a great company with fantastic benefits?

If you answer YES, YES, and YES, then you should join us as a Customer Sales Advisor.

Who we are

We are Domestic & General, a proud partner to leading manufacturer and retail brands worldwide. We take the worry out of appliance breakdowns for almost 9 million customers in the UK. We are currently recruiting Customer Service Advisors for a role that offers excellent work-life balance, flexible working, and an engaging onboarding process.

• A highly competitive £22,865 basic salary.
• Average bonus earnings of £3,000 per annum, based on sales performance, customer service, and call quality.
• Opportunities for higher earnings and bonuses for top performers.

The role you'll do

This role offers a fantastic work-life balance with a 4-day working week. As a Customer Support Advisor in our busy inbound Customer Support & Sales department, you'll ensure customers have a great experience with first-time problem resolution. Using your sales skills, you'll up-sell products that meet customer needs while delivering excellent service to keep their worlds running smoothly.

Day-to-day responsibilities:

• Share new products with customers using your communication skills.
• Resolve customer queries or issues promptly.
• Build rapport, understand customer needs, and prioritize their interests.
• You can work remotely if you live far away; we provide all necessary equipment, requiring only broadband access.
• If within commuting distance, you can work on a hybrid basis at our new Nottingham office, which offers a modern collaborative environment.

What to expect:

• Complete a 4-week training program to learn systems, sales techniques, and customer service excellence.
• Work a fixed shift pattern from Sunday to Wednesday, 35 hours per week, starting at 8 am.
• Two days per week will be 8.5 hours; two days will be 9 hours.
• We provide all equipment; broadband access is required.
• Extensive training and development opportunities, with potential for career progression into areas like HR, Tech, Finance, and Marketing.

Experience and skills required:

• Targeted sales experience.
• Driven mindset with strong sales skills and goal orientation.
• Experience working autonomously or from home.
• Excellent communication skills, rapport-building, empathy.
• Team-oriented attitude focused on customer satisfaction.
• Resilient and adaptable to multitask and recover quickly.

Benefits include:

• Comprehensive training and career development.
• Regular incentives and prizes.
• Monthly sales bonuses.
• 33 days of annual leave including bank holidays.
• Free annual protection plan, with discounts for family and friends.
• Employee assistance program for health, relationships, and financial support.
• Discounted gym memberships and healthcare support.
• Matched pension contributions up to 5%.
• Life assurance of 4x salary.
• Discounts on Sky TV, mobile packages, and retail discounts.
• Additional benefits like travel loans, car leasing, Cycle to Work schemes.

We're excited about your potential to join us. Apply now to become a Customer Sales Advisor.