Customer Experience Leader - VOC & Insights (London, Hybrid)

QBE Insurance Group is seeking a full-time Customer Experience Manager based in London with a hybrid working model to lead the Voice of Customer programme for its European Operations division.

The successful applicant will capture customer feedback, analyze insights, and drive actionable improvements across the business. The role requires proven experience in VOC or CX measurement programs, along with strong analytical and communication skills.

Benefits include 30 days holiday, flexible working options, and a pension plan.