Customer Experience Host

Customer Experience Host Personalised proactive customer engagement ensuring a warm welcome to guests at Delivery of high-quality customer service to customers and retailers Dealing efficiently with any customer and occupier issues/queries Proactively communicate with colleagues to ensure that all duties and tasks are fulfilled to the highest standards Provide accurate information regarding centre retailers, facilities and directions to customers and retailers upon request. Knowledge of the wider city we are operating in. Communicating with the Occupier and Customer Manager and Marketing team to ensure effective communication for destination events and marketing activity. Onboard new occupiers to the Centre. Liaising and working with the security, cleaning, and maintenance teams to ensure any issues are flagged, and follow through to resolution Build relationships with local charity and community groups. Oversee community events and support the destination in driving Social Value. Collect data and intel from our customers and occupiers. Ensure accuracy and able to work to deadlines. Develop a detailed knowledge and become and expert in the software platforms. Able to provide analysis and competently use site systems. Manage the occupier communication platform. Ensure content is updated regularly and promote sign up Ensure customer website and wayfinding is accurate and up to date with any destination changes. Oversee occupier customer feedback programmes as appropriate and use the feedback to inform strategy Driving forward actions with pace and encouragement of creative solutions - you have a hunger for delivering results. An open and transparent communication style with the ability to listen, influence and challenge appropriately. The cultivation of close working relationships with peers and teams to drive win-win outcomes. A fresh & unrestrictive view on current ways of doing things to stimulate innovation and new approaches. Embracing change by fostering state-of-the-art knowledge and technology trends to sustain Westfield's competitive edge. Being dedicated, motivated and passionate about our people and our company. A strong communicator and interpersonal skills Retail or hospitality experience essential. Strong verbal and written communication skills Exceptional organisation, time management and prioritisation skills Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy A passion for customer experience Innovative in thinking and take the initiative finding new ways of working Work efficiently and ability to learn new systems and software Be ambitious and commercially minded Self-motivated.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R) company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .