Customer Experience Coordinator (12-Month Contract)

Customer Services Assistant (Maternity Cover - 12 Months)
Antrim
Full-Time 37.5 hours per week
£26,000 + Bonus

Are you a customer-focused professional with strong organisational skills and a passion for delivering excellent service? We're working with a forward-thinking organisation, recruiting for a Customer Services Assistant on a 12-month maternity cover contract to join their warm and welcoming team.

This is an exciting opportunity to join a purpose-driven organisation that plays a vital role in supporting communities and essential services, while also contributing to a more sustainable energy future.

The Opportunity

Reporting to a senior team lead, you will play a key role in supporting the customer services function, ensuring a high standard of service delivery across both administrative and customer-facing activities.

You'll work closely with internal teams and external stakeholders, helping to manage customer queries, support operational processes and ensure tasks are completed accurately and on time.

Key Responsibilities

• Provide administrative support across the customer services function

• Respond to customer queries via phone and email, delivering a high standard of service

• Ensure accuracy, compliance and data integrity in all tasks

• Monitor and manage requests from external partners and suppliers

• Identify process improvements and highlight any anomalies or delays

• Collaborate with internal departments to ensure efficient service delivery

• Support reporting and tracking of operational activities

About You

You'll be a professional, proactive individual who thrives in a fast-paced environment and is committed to delivering excellent customer experiences.

Essential:

• Minimum of 5 GCSEs (or equivalent), including Maths and English

• Strong written and verbal communication skills

• Excellent organisational and time management abilities

• Ability to manage workload effectively and meet deadlines

• Comfortable working collaboratively across teams

Why Apply?

• Retention bonus

• Array of additional benefits

• On-site parking and close to public transport links

• Opportunity to work in a values-driven, people-focused organisation

• Supportive and collaborative team environment

• Potential opportunity for a permanent role, subject to business needs

Additional Information

• This is a fixed-term contract for 12 months (maternity cover)

• A reserve list may be created for future similar opportunities

• There may be the possibility of a permanent position arising during the contract

Apply Now

If you're looking to build your career in a dynamic and meaningful environment, submit your CV and a member of the team will be in touch with more details.