Customer Experience Assistant

Job Title: Customer Experience Assistant

Location: Oxford, UK

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.

The Laboratory Operations department offers routine testing service for the analysis of T-cells to aid in the diagnosis of, and investigation of infectious diseases using the company's own T-SPOT technology as well as innovative research techniques. The Oxford Diagnostic Laboratory (ODL) within the Laboratory Operations department provides a UKAS accredited routine diagnostic service to UK clinical services. This position is a member of the Customer Experience Team with the Laboratory Operations department and is specifically responsible for supporting the routine testing service. This role is a 9 month Fixed Term Contract (FTC) and has an expectation of 5 days per week on-site.

Role Description

The role will be responsible for laboratory support and administration support to the Laboratory Operations department.

• Data input into the Service's Laboratory Information System (LIS).
• General administration duties to ensure the efficient running of the Laboratory Operations department (filing, scanning, answering customer queries, re sending results).
• Answering queries from customers via telephone and email.
• Contacting customers with any queries arising from sample booking in (e.g. date of blood collection).

Essential Qualifications, Skills and Abilities

• Knowledge of Windows and Office based applications: Word, Excel, PowerPoint.
• Ability to organize and prioritize workloads.
• Capable of handling multiple tasks at the same time.
• Previous experience of working within a customer service environment.

Desirable Technical Skills and Abilities

• Educated to A-Level standard or equivalent experience.
• Previous experience and/or understanding within a healthcare, diagnostic and/or pharmaceutical industry or similar.

What we offer

• Purposeful work environment.
• Dynamic culture in which customers are at the forefront.
• Being part of a highly qualified team that is committed to excellence.
• Access to cutting edge expertise through which you can make positive impact in the world around us.