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Customer Experience & Sales Assistant
Posted 4 days 15 hours ago by University of the Arts London
Permanent
Not Specified
Other
London, United Kingdom
Job Description
- Act as the face of Cozmo in our showroom, engaging with customers and delivering an exceptional experience.
- Provide expert product knowledge, helping customers explore our unique designs and customisation options.
- Convert showroom visitors, swatch requests, and online/email enquiries into sales.
- Proactively follow up with potential customers via phone and email, ensuring every lead is nurtured.
- Understand and enhance the customer journey, making sure every interaction feels personal and seamless.
- Manage digital customer interactions via Gorgias, email, and phone, ensuring timely and thoughtful responses.
- Handle online customer service queries, from product questions to post-purchase support.
- Assist in refining and optimising digital customer service processes to improve efficiency and satisfaction.
- Passion for Design & Interiors - You have a natural eye for aesthetics and an appreciation for high-quality design.
- Exceptional Communication Skills - You can build relationships effortlessly, both in person and online.
- Sales-Driven & Customer-Focused - You enjoy guiding customers through their journey and closing sales with confidence.
- Creatively Engaged in Marketing & Social Media - You understand how to engage audiences and contribute to brand storytelling.
- Entrepreneurial & Proactive Mindset - You thrive in a fast-paced start-up environment and love taking initiative.
- Highly Organised & Detail-Oriented - You can juggle multiple projects and maintain a high level of precision.
University of the Arts London
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