Customer Experience & Sales Assistant

Job Description

• Act as the face of Cozmo in our showroom, engaging with customers and delivering an exceptional experience.
• Provide expert product knowledge, helping customers explore our unique designs and customisation options.
• Convert showroom visitors, swatch requests, and online/email enquiries into sales.
• Proactively follow up with potential customers via phone and email, ensuring every lead is nurtured.
• Understand and enhance the customer journey, making sure every interaction feels personal and seamless.

Digital Customer Service & Support

• Manage digital customer interactions via Gorgias, email, and phone, ensuring timely and thoughtful responses.
• Handle online customer service queries, from product questions to post-purchase support.
• Assist in refining and optimising digital customer service processes to improve efficiency and satisfaction.

Skills and Experience Required

• Passion for Design & Interiors - You have a natural eye for aesthetics and an appreciation for high-quality design.
• Exceptional Communication Skills - You can build relationships effortlessly, both in person and online.
• Sales-Driven & Customer-Focused - You enjoy guiding customers through their journey and closing sales with confidence.
• Creatively Engaged in Marketing & Social Media - You understand how to engage audiences and contribute to brand storytelling.
• Entrepreneurial & Proactive Mindset - You thrive in a fast-paced start-up environment and love taking initiative.
• Highly Organised & Detail-Oriented - You can juggle multiple projects and maintain a high level of precision.