Customer Care Representative

We are recruiting for Customer Care Representatives to join a global company, who have their UK Head Office based in Milton Keynes. For this role, ALL applicants MUST have previous customer service based experience within an office environment. Looking to join a stable and growing company, who are the market leaders with their sector? If so, apply now

Location: Milton Keynes, can offer hybrid working 1-day a week following completion of probation.

Working Hours: 36.25 hours per week. Ideally, 09:00am to 17:15pm, however, Flexi time can be offered to suit the business needs and the individual.

Overview:

• As a Customer Care Representative you will be the central link between the customer, operations, sales team and our Global Business Solution Centre to ensure client's requirements are met in the most efficient and cost-effective way. You will build strong relationship with Customers & manage the sales order process through to shipment for assigned customers and affiliates.

Responsibilities:

• Execute Customer Care strategy & follow global guidelines.
• Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant.
• Provide support for assigned customers/affiliates to meet order requirements & escalate issues where appropriate.
• Actively work with the customer care team on customer intimacy & delivering superior customer experience.
• Day to day communication/collaboration with customers, operations, sales, etc.
• Resolve request for order changes, issues & handle customer complaints/ inquiries internally & externally.
• Prepare Debit & Credit notes, process quality notifications & Customer Returns.
• Manage customer expectations, building strong relationships.
• Proactively collect Customer Forecast relating to demand planning and stock positions & actively participate in demand planning meetings.
• Update & maintain accurate customer records, including customer specific information, contracts, labelling, packaging & stock requirements.
• Provide coverage & support accounts for other team members as necessary.
• Identify the right communication method based on the sense of urgency and issue.
• Ability to diffuse difficult situations & secure resolution with the customers.
• Follow the new Customer/product processes & contribute to improve New customer experience.
• Participate to Customer visits/presentations when required.

Requirements:

• At least, High School or Secondary Education Diploma.
• Associate or University Degree - preferred.
• English and another language(s) - preferred
• A minimum of 1 year within a customer service based role (office based).
• Microsoft Office expertise, and knowledge of CRM systems - essential.
• Strong communication skills.
• Demonstrated Customer Relationship Management.
• Basic Inventory Management knowledge.
• Negotiation skills.