Customer Services Co-Ordinator

WHO ARE WE

At Aliaxis, we design innovative, reliable, and sustainable solutions for fluid and energy management. Our pipe and fitting systems work seamlessly behind the scenes - delivering peace of mind to customers and end users across the globe. With operations in over 40 countries, we tackle the most complex challenges in the building, infrastructure, industrial, electrical, and agriculture sectors. Our 15,000 employees bring the expertise, passion, and dedication that power everything we do. Together, we make life flow - and we're looking for talented individuals to join us on that journey.

ABOUT THE ROLE

As a Customer Services Co ordinator, you'll build and maintain strong customer relationships while acting as the customer's voice within the business. You'll handle enquiries, orders and issues professionally by working across departments to ensure a smooth customer experience. You'll manage the full sales order process-from initial enquiry to delivery-and support key administrative tasks such as logging concerns, processing credits, and resolving complaints.

Salary: £26,922 per annum

WHAT YOU WILL DO

• Provide timely, professional responses to all customer enquiries via telephone, email and occasional face to face interactions.
• Build, develop and influence strong customer relationships to support satisfaction and sales growth.
• Manage the complete sales order process, from receipt to delivery, ensuring accuracy and effective communication throughout.
• Coordinate with internal teams to meet commitments and maximise customer opportunities.
• Handle concerns and complaints, ensuring appropriate resolution, corrective actions, and preventative measures are implemented.
• Identify and secure sales opportunities within agreed pricing and terms.

ABOUT YOU

• Customer service experience, ideally within a Manufacturing or B2B environment.
• Clear and professional communication skills-both verbal and written.
• A consistently high service orientation, able to maintain excellence in all situations.
• Strong relationship building skills with the ability to influence internally and externally.
• A proactive, self managing approach and the ability to perform under pressure.
• Commercial awareness with the ability to create and secure sales opportunities.
• Ability to identify improvements and support change initiatives.
• Proficient in MS Office, with ERP experience-ideally Dynamics AX12.

BENEFITS

• Life Assurance 6x annual salary
• Critical illness cover
• Pension contribution up to 10%
• Dental & Health cash plans
• Hybrid Working - 2 days per week from home
• Enhanced parental leave
• Great discounts on local retailers and restaurants
• Fantastic Health & Wellbeing package including an Employee Assistance Programme
• Full access to LinkedIn Learning to aid personal and professional development
• Cycle to work scheme
• Plus many more

Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds.