Customer Care Executive - Join a High-Energy Team (ID:24762)

Hybrid Central London £14ph Immediate Start

Our client, an innovative tech business, is looking for upbeat and customer-focused individuals to join their Customer Care team on an immediate temporary basis.

This is a fantastic opportunity to join a fun, social and supportive team in a brilliant Central London location. Ideal for someone looking to earn quickly, meet new people and gain experience in a growing company. It would particularly suit someone between longer-term roles, saving for travel, or looking for a role with genuine temp-to-perm potential.

You'll be supporting existing customers with product queries and troubleshooting, delivering a positive customer experience every step of the way.

The Role

• Handling inbound customer calls and email queries from existing customers
• Supporting customers with troubleshooting and resolving product-related issues
• Managing calls ranging from quick queries to more in-depth problem-solving conversations
• Delivering a friendly, solutions-focused customer experience
• Updating systems accurately with customer notes and outcomes
• Working closely with the wider team to ensure issues are resolved efficiently

About You

• Previous customer service experience is essential
• Positive, engaging and articulate on the phone
• Comfortable in a phone-based role (80-90% calls)
• Calm under pressure and confident handling a range of queries
• A team player who enjoys working in a social, energetic environment
• Available to start next week

If you are interested in this role, please apply for immediate screening. REF: JWO