Customer Care Executive - Join a High-Energy Team (ID:24762)
Posted 7 days 11 hours ago by Angela Mortimer
Our client, an innovative tech business, is looking for upbeat and customer-focused individuals to join their Customer Care team on an immediate temporary basis.
This is a fantastic opportunity to join a fun, social and supportive team in a brilliant Central London location. Ideal for someone looking to earn quickly, meet new people and gain experience in a growing company. It would particularly suit someone between longer-term roles, saving for travel, or looking for a role with genuine temp-to-perm potential.
You'll be supporting existing customers with product queries and troubleshooting, delivering a positive customer experience every step of the way.
The Role- Handling inbound customer calls and email queries from existing customers
- Supporting customers with troubleshooting and resolving product-related issues
- Managing calls ranging from quick queries to more in-depth problem-solving conversations
- Delivering a friendly, solutions-focused customer experience
- Updating systems accurately with customer notes and outcomes
- Working closely with the wider team to ensure issues are resolved efficiently
- Previous customer service experience is essential
- Positive, engaging and articulate on the phone
- Comfortable in a phone-based role (80-90% calls)
- Calm under pressure and confident handling a range of queries
- A team player who enjoys working in a social, energetic environment
- Available to start next week
If you are interested in this role, please apply for immediate screening. REF: JWO